He had a thing about flushing loos, so they eventually got him to do it once. Loved watching the journeys over the years while at work. My most heart warming moment was calling a client and her son answered the phone and shouted 'it's Marshy its Marshy' she took the phone and said to me 'this is the first time he's ever answered the phone and you have made his day' and she thanked meI love that that was his treat.