If this may be the case, then she needs to be going on with this, not spending time on her phone neglecting her. I suspect mostly she has neglected her daughter, or maybe ela does have SEN, but she’s is not doing anything about it. I truly feel sad for her if this is happening and she doesn’t know how to go about addressing it, but constantly on her phone, for what, half of Elas life, has stunted her, she makes her babyish opening packets for her, cutting food up. I work with adults with severe learning disabilities. Our main aim is to promote their independence. So I might get asked to open a packet of crisps, I say they try first, if they then need help I will. They try, and they can do it after all! But if we did it for them they would just expect that going forwards and would set them back so much. Whether Ela might have learning difficulties or not, she’s not helping